Professional Writing Services - Business Analysis
Serving the financial services industry and the technology companies that support them
As a writer and business analyst, let me help your organization make everything clearer and easier to understand for your audience - both internal and external.
Over my extensive career in the financial services industry, I have created procedures, training material, and marketing material, as well as internal communications for service excellence programs and organizational newsletters.
I've also worked with technology companies to produce the internal documentation required for developers and external documentation for clients and potential clients.
Whatever the product, I remember to 'sell' the audience on the ideas presented, and do so in a way that is engaging and produces memorable material. Ask me about some of the innovative techniques I developed for custom internal corporate training...
There are two things that make business analysis successful. The first is clarity - the documentation needs to be clearly understood by both the ultimate users of new technology and the developers that work on creating it. The other thing that makes business analysis successful is attention to what requirement are truly required versus what requirements are necessary for a specific technology or use purpose. Knowing the difference means not needing to re-invent the wheel with every technology development or rules change.
In any large industry dealing with the public and with government regulations, it is very easy over time to create massive procedure and documentation. I have a solid track record of cutting through procedures to identify what's really necessary and find ways of creating procedures and documentation that makes sense while improving outcome quality. Fewer procedural steps mean fewer errors and faster service - the key to customer satisfaction and profit!
Contact me to learn more about how I can help your organization, or to discuss your next project.